Cookies policy
You can download the full cookies policy document using the button below:
Cookies and tracking technologies
The LTA website uses three main types of cookies: necessary cookies, which make our
website work correctly; performance cookies, which collect data relating to how you use
the LTA website; and functionality cookies, which give you a more personalised experience
when you use our website. Some of the cookies we use on our website are used for marketing purposes, for example cookies used to collect or observe your marketing
preferences (e.g. by observing your use of our website).
LTA Operations Limited is the data controller for any personal data provided to or
collected by the LTA - via cookies and other tracking technologies.
The LTA receives and stores certain types of information, some of which is “personal data”
under GDPR, whenever you interact with us online. Examples of such personal data include
IP addresses and location data.
In conjunction with cookies, the LTA also uses tracking pixels. Tracking pixels are small
pieces of HTML code that can be installed on a website or included in an email. These are
activated when someone visits the website or opens / reads the email. The following
information can be captured via tracking pixels;
- Operating system used (gives information on the use of mobile devices)
- Type of website or email used, for example on mobile or desktop
- Type of client used, for example a browser or email program
- User's screen resolution
- Time the email was read or website was visited
- Activities on the website during a session, or how much of the email was read
- IP address (gives information on the Internet Service Provider and location)
The difference between a cookie and a pixel is where the information is served and kept.
Pixels are made to send information to servers, whereas cookies are saved in a browser on
a user’s device.
Information may be sent to your computer in the form of an Internet browser “cookie” to
allow the LTA to monitor your use of our website, and to tailor the way it works for you, as
set out above and below.
Further details of how the LTA uses your personal data, whether collected via cookies or
otherwise, is set out in our Privacy Policy, which is available here.
Types of cookies
Definitions of cookies used by the LTA
- Necessary Cookies. These cookies are essential to make the LTA website work
correctly; they enable visitors to move around our websites and use our features.
These cookies collect anonymised data, such as information about your browser
type and version, without collecting any ‘personal data’ which relates to you. - Performance Cookies. These cookies collect anonymised information about how
you use the LTA website, for instance which pages you go to most often, the time
spent on our website, and any issues encountered, such as error messages. These
cookies are also used to let affiliates (Google Ads, Google Analytics, Twitter,
YouTube, Facebook) know if you came to our website from an affiliate and if that
visit resulted in the use of a LTA product or service, e.g. membership sign up. This
helps improve the performance of the LTA website. Information supplied by
performance cookies helps us to understand how our visitors use the LTA website
so that we can improve how we present our content to them. They also allow us to
test different design ideas for particular pages, such as the LTA Homepage. Our
objective in doing this is to provide website users with an improved, personalised
experience and help more people play tennis. - Functionality Cookies. These cookies allow the LTA website to remember the
choices you make (such as user name, language or the region you are in) to provide
a more personalised online experience. These cookies may also be used to
remember changes you have made to text size, fonts and other parts of web pages
that you can customise. - Third-Party Cookies. We use a number of partners that may also set cookies on
your device on our behalf when a visit is made to the LTA website to allow them to
deliver tailored LTA advertising within their domains, for example Facebook and
Google DoubleClick. When someone visits the LTA website and other websites, the
third-party cookie tracks this information and sends it to the third-party who
created the cookie.
Duration of the cookies used
In terms of duration, we may use two different types of cookies on the LTA website:
- Session Cookies. These cookies are temporary cookies that remain on a device until
the visitor leaves the website; or - Persistent Cookies. These cookies remain on a device for much longer or until the
individual manually deletes them (how long the cookie remains on the device will
depend on the duration or “lifetime” of the specific cookie, as well as browser
settings).
List of the cookies used
Necessary Cookies
| Name of cookie | Duration | Explanation |
| ASP.NET_SessionId | Session | Used to identify the users session on the server |
| ai_session | Session | Azure application - unique anonymous session identifier cookie |
| ai_user | 1 Year | Azure application - unique user identifier cookie enabling counting of the number of users accessing the application over time |
| ARRAffinity | Session | Azure web apps - built-in feature of Azure App Service to faciliate session data management |
| ARRAffinitySameSite | Session | Azure web apps - use for load balancing to make sure the visitor page requests are routed to the same server in any browsing session |
| LTA.Application | Session | Used by the website for user authentication |
| sso-rtn | Session | Provides users with a unique login and password to access all their online accounts |
Performance Cookies
| Name of cookie | Duration | Explanation |
| _ga | 2 Years | Used to identify a unique user |
| _gat_R8CDFT1V4H | 1 Minute | Use to throttle the request rate |
| _gid | 1 Day | Used to identify the user |
Functionality Cookies
| Name of cookie | Duration | Explanation |
| __RequestVerificationToken | Session | This is an anti-forgery cookie set by web applications built to stop unauthorised posting of content to a website, known as cross-site forgery. |
| __stripe_mid | 1 Year | Set for fraud prevention purposes and helps us assess the risk associated with an attemped transaction. |
| ASPSESSIONIDQWSBADAC | Session | Maintain a users session when they log in. It contains the session ID only, and no personal details |
| EPi:NumberOfVisits | 1 Year | Episerver - stores the number of times you access pages on the site to allow personalisation of content |
| lastVenue | n/a | Cookie stores a reference to the last venue viewed by a user. It allows for personalisation of content, and pre-population of the venue drop-down menus on forms |
| RememberMe | n/a | Controlling how long you want someone to stay logged in for |
Third-Party Cookies
| Name of cookie | Duration | Explanation |
| _ce.s | 1 Year | Crazy Egg tracking which records a visitor session unique ID, tracking host and start time |
| _fbp | 3 Months | Used by Meta to deliver advertising |
| _gcl_au | 3 Months | Google Adsense - to store and track conversions |
| _qca | 1 Year | Marketing cookie to store and track audience reach. |
| sa-user-id | 1 Year | These third party advertising / targeting cookies record information about your website activity, such as the pages you’ve visited and the locations you’ve viewed to enable us to provide you with interest based content and personalised adverts on external websites. |
| cebsp_ | Session | Crazy Egg tracking to determine if a survey should be shown. |
| _ce.clock_data | 1 Day | it’s used to Store the difference in time from the server's time and the current browser. |
| _tt_enable_cookie | 1 Year | TikTok, This cookie is used as a means of tracking your website activity to help us optimise our advertising |
| cebs | Session | Crazy Egg tracking to track the current user session internally |
| cookieprefs | 3 Months | Stores your cookie preferences |
| _ttp | 1 Year | TikTok - this cookie is used as a means of tracking your website activity to help us optimise our advertising. |